For On-Campus Students: No, you do not need to be present if you are leaving before 9AM on June 12th. Thanks to our close partnership with SCU, you can leave your packed and labeled items locked in your on-campus room. They will be picked up after you go home and can delivered to your new room when you return.

For Off-Campus Students: Yes, you absolutely need to be present to provide access to your residence and show us which items are yours. If you are not present, your items will not be picked up.

No. We'll pick up and store as many boxes and items that you need.

Yes, items that are bigger than largest box (36x16x16 inches), can be stored and will be charged based on each item rate.

All storage items must be placed in our medium or large box. Items that are bigger than largest box (36x16x16 inches), can be stored and will be charged based on each item rate.

We highly discourage using your own boxes, but if you do each box will be charged at the large item rate.

Items we will not store include (but are not limited to):
• Boxes or items that are damaged
• Boxes that have not been adequately closed
• Boxes and/or items that have not been appropriately labeled with a Bronco Storage Label or are not labeled at all
• Perishable Items such as perishable food, plants, anything living, or anything subject to spoilage

Yes, mini-fridges do not need to go inside a box. They are charged as a large item. A microwave should be placed inside one of our medium (or large) boxes and we recommend including other items in the box with it.

Yes, large furniture items like a couch can be stored at the XL item rate.

You can be comforted that your stuff is safe by these quick facts: Only Bronco Storage representatives will handle your storage once it is our posscession. Only Bronco Storage will have access to your storage items which are held at a secure temperature controlled off-campus facility. 24/7 monitoring ensures your items are safe and secure.

Yes! Insurance for items stored can be purchased at a cost of $1/month per medium item, $2/per month per large item, and $3/per month per extra large item. Any items insured must be clearly indicated on the provided label. The insurance waives the $200 deductible that is in the basic coverage of damaged stored items. With a $1000 limit per Customer. Items damaged that were not insured will not be covered and will be applied to the normal $200 deductible.

Yes! Although we take great care with all items, accidents do happen. Bronco Storage will not process any payment for damages that is less than or equal to $200 per Customer. If the damages exceed $200, Bronco Storage will pay damages of up to $1000 per Customer minus the $200 deductible fee. Bronco Storage expressly disclaims any liability in excess of $1000 per Customer. The $200 deductible fee can be waived if you purchase the Storage Insurance Option for any items that were damaged. You may insure your items by indicating it on the provided storage label when dropping off your items.

Bronco Storage will not provide coverage for easily breakable items such as glassware and mirrors, irreplaceable and sentimental items including: Airline tickets, birth certificates, checkbooks, computers, deeds, electronics, evidences of debt, family photos, fine art, jewels / jewelry, laptops, medicine, personal CDs / DVDs / video tapes, personal papers, precious metals, rare or historical items, school papers and records, stamp and coin collections, valuable documents, money or securities.

Yes! We offer storage for study abroad students until they return. There is no need to let us know this when you sign up. All you need to do is circle the Study Abroad option on the labels we provide.

Yes, we offer early move-in days for anyone to pick up storage items in time for their training.

You will need to indicate on the labels we provide, which date you would like to get your items back so we can have them brought back on-campus when you return.

After we receive your items, you may sign in to your account to check when your items will be available. You may pick up your items on that day at our location, 1200 Campbell Ave, or pay for Drop Off Service and have them delivered straight to your new dorm room, or off-campus residence. You will need to indicate on the labels we provide, when you will return to campus so we can have your items ready.

Additional fees may apply if picking up your items outside standard dates or for rescheduling to an earlier date after items are received.

Yes. We provide free medium and large boxes to Bronco Storage customers. All storage items must be placed in our medium or large box. Items that are bigger than largest box, can be stored and will be charged based on each item rate.

Yes, there is no charge to cancel your sign up, however the registration fee is non-refundable and will not be refunded.

Box Delivery service and any packing supplies purchased will be refunded if requested via email prior to June 1st. The Pick Up Service is fully refundable if requested via email by the Friday before finals week. The Drop Off Service is fully refundable if requested via email at least 7 days before the earliest date circled on your storage labels.

Sign in to your account to update the card that gets billed.

For storage charges, you will be billed every 30 days starting the day we receive your storage items.

The registration fee, any packing supplies, and additional services are charged immediately when purchased.

Any additional fees are charged at the time requested.